Terms of use



Art. 1. These general terms and conditions are intended to regulate the relationship between the SUPPLIER and customers, hereinafter referred to as USER/S/ of the online store “www.viess.eu”, hereinafter referred to as “Viess”.


Art. 2. Information according to the Electronic Commerce Act and the Consumer Protection Act:

Name of the Supplier: VI EU EU-21 EOOD
Headquarters and management address: Sofia, 1 Dimitar Manchev Str.

Correspondence details: VI EU EU-21 EOOD
Entry in public registers: 206618105


To register and create a profile to view Viess and use the additional services to provide information. For this purpose, users must complete the electronic registration form located at the Internet address www.viess.eu. When filling out the electronic registration form, the respective user must provide the required and correct data, as well as update them within 7 days of their change. The user guarantees that the data he provides during the registration process is true, complete and accurate, and if the latter changes, he will update them promptly. In the event that the respective user provides incorrect data or changes that have occurred are not reflected in the period specified above, the Provider has the right to terminate the contract by immediately and without notice stopping the User’s maintenance and access to his profile.

The online store provides the ability to browse and order as a guest. The guest user is obliged to fill in the relevant form with the required data. The user guarantees that the data he provides is true, complete and accurate.

To make electronic statements in connection with the conclusion or execution of contracts with Viess through the interface of the page of Viess available on the Internet. Before making the statement, the relevant user can freely correct the information entered by him in the registration form.
– the sales price, including VAT, as well as a tariff for the value of postal, courier or transport costs, not included in the price of the goods, related to their delivery; – information on the methods of payment, delivery and performance of the contract;
– information on the methods of payment, delivery and performance of the contract;
– the right of the User and the conditions and the way of exercising it to withdraw from the contract and the conditions under which the goods can be returned, except for the cases under the “Law on Consumer Protection”;
– the period for which the offer and price remain valid;
– any other information that the supplier is obliged, according to Bulgarian legislation, to provide in a timely manner before the purchase of the goods by the User.


– to collect and use information about its users when they register, and this information may include first name, last name, last name, address, telephone, e-mail address for correspondence and any other information that is provided during registration and any other, which is entered or provided when requesting, receiving or using the services provided by the provider, participating in promotions, raffles and competitions, filling in survey cards, questionnaires, forms and others, and the Provider will use the same in compliance with the Personal Data Protection Act .
– takes care that the information in the store is always kept true and up-to-date, but does not guarantee the reliability and completeness of the same;
– is not responsible for not providing access to the store, as well as for the non-processing or untimely processing of purchase requests, in the event of circumstances beyond its control – cases of force majeure, random events, problems in the global Internet network;
– does not guarantee that access to the store will be uninterrupted, timely, secure and error-free, to the extent that this is beyond its ability, control and will;
– to the extent that it does not have the ability to change, control or otherwise influence the quality and suitability for use of the goods requested by the User, it is not responsible for their compliance with the applicable regulatory requirements and their qualities;
– is not responsible for any damage caused to the software, hardware or telecommunications equipment, or for any loss of data resulting from materials or resources searched, loaded or used in any way through it;
– does not have the obligation and the objective possibility to control the way the User uses the store.

Art. 3. The user undertakes:
– to indicate an accurate and valid telephone, delivery address and e-mail address for correspondence;
– to pay the price of the goods requested by him;
– to pay the delivery costs, except in cases where the delivery costs remain at the Supplier’s expense;
– to receive the goods;
– to take all care and take the necessary measures that are reasonably necessary in order to protect your password;
– in view of the specifics of Internet protocols and security in the protection of password data, to terminate the session during which he entered his user profile by pressing the virtual “exit” button;
– not to submit fictitious or invalid applications or other false information. The user bears full responsibility for the protection of his password, as well as for all actions performed by him or a third party by using it.
– to comply with Bulgarian legislation, these General Terms and Conditions, Internet ethics, rules of morality and good manners;
– not to violate other’s property or non-property rights, including intellectual property rights;
– to immediately notify the Supplier of any case of committed or detected violation when using the store;
– not to interfere with the proper operation of the system, including, but not limited to, not to thwart the identification procedure of another user, not to access outside of the one granted to him, not to prevent other users from using the store;
– not to extract by technical means or in a technical way information resources or parts of information resources belonging to the databases located in the store and thus not to create its own database in electronic or other form;
– not to impersonate another person or a representative of a legal entity or a group of people that he is not authorized to represent, or otherwise mislead third parties about his identity or his belonging to a certain group of persons;
– not to commit malicious acts within the meaning of these General Terms and Conditions.
– online access to the Provider, subject to compliance with the conditions and requirements for access, except in the event of circumstances beyond the control of the Provider – cases of force majeure, random events, problems in the global Internet network;
– online access and correction of your personal data;
government bodies, commercial companies, individuals and others, except in cases where he has received the express written consent of the Client, the information is requested by government authorities or officials who, according to current legislation, are authorized to demand and collect such information. The supplier is obliged to provide the information pursuant to the law.

To conclude contracts for the purchase and sale and delivery of the goods offered by Viess;
To make payments in connection with the concluded contracts with Viess, according to the payment methods supported by Viess – cash on delivery or bank transfer.
To receive information about new products offered by Viess. With the act of registration, the respective user agrees to receive email correspondence and an informational Bulletin. In case he does not wish to receive e-mail correspondence and advertising Newsletter, he can opt out at any time and inform the Provider by sending an e-mail to his e-mail address.
To review the goods, their characteristics, prices and terms of delivery. In this regard, the provider publishes:
– description of the main characteristics and image of each product, according to the information provided by the manufacturer;

Art. 4. The Supplier delivers the goods and guarantees the rights of the Users provided for by law, within the framework of good faith, accepted in practice, consumer or commercial law criteria and conditions.

Art. 5. (1) Users conclude a contract for the purchase and sale of the goods offered by Viess through the Supplier’s interface available on its website at www.viess.eu or another means of remote communication.

(2) Pursuant to the contract concluded with the Users for the purchase and sale of goods, the Supplier undertakes to deliver and transfer ownership of the goods specified by him through the interface to the User. The goods are delivered to the delivery address of the User or to a third party – a representative of the User, who accepts and confirms receipt of the same on behalf of the User. When handing over the goods, the User or the third party – representative of the User, signs the accompanying documents, serving as confirmation of the delivery of the goods. In the event that the User is not found within the delivery period at the address specified by him or access and conditions for delivery of the goods are not provided within this period, the Supplier is released from his obligation to deliver the requested goods. The user can confirm his desire to receive the goods after the expiration of the delivery period in which he was not found at the address, bearing all the costs of delivery. In this case, a new delivery period starts from the moment of confirmation according to the previous sentence.

(3) Users shall pay the Supplier remuneration for the delivered goods in accordance with the conditions set by Viess and these general terms and conditions. The prices in the electronic store in Bulgarian are in Bulgarian leva with VAT included. It does not include delivery costs.

(4) The Supplier delivers the goods requested by the Users within the terms and under the conditions set by the Supplier on the e-shop page and in accordance with these general terms and conditions. Orders are processed Monday through Friday from 9:00 a.m. to 5:00 p.m., Saturday from 9:00 a.m. to 12:30 p.m. Orders placed after 5:00 p.m. Monday through Friday are processed on the next business day. Orders placed after 12.30 on Saturday are processed on the first following working day. Orders placed on Sunday are processed on the first following business day. Delivery time on the territory of the Republic of Bulgaria – from two to five working days.

(5) The price for the delivery is determined separately and explicitly from the price of the goods.

USE OF Viess

Art. 6. (1) In order to use Viess to conclude contracts for the purchase and sale of goods, the User should enter his chosen name and password for remote access, in cases where the electronic store requires registration.

(2) The name and password for remote access are determined by the User through electronic registration on the Provider’s website.

(3) By filling in his data and pressing the “Yes, I accept” and “Registration” buttons, the User declares that he is familiar with these general conditions, agrees with their content and undertakes to abide by them unconditionally.

(4) The Provider confirms the registration made by the User by sending a letter to the electronic address specified by the User, to which information on activation of the registration is also sent.

(5) In the event that a profile in web social networks or other networks is used for the User’s registration, the party to the contract is the person who is the holder of the profile used for registration in the relevant social or other network. In this case, the Provider has the right to access the data necessary to identify the User in the relevant social or other network.

Art. 7. The electronic address provided during the initial registration of the User, as well as any subsequent electronic address used for the exchange of statements between the User and the Provider, is the “Primary electronic address” within the meaning of these general conditions. The User has the right to change his Primary Contact Email Address. Upon receipt of a request to change the Primary contact email address, the Provider sends a request for confirmation of the change. The request for confirmation is sent by the Provider to the new Main contact email address specified by the User. The Provider is not responsible to the User for an illegal change of the Main contact email address.


Art. 8. (1) Users primarily use the interface of the Provider’s page to enter into contracts for the purchase and sale of the goods offered by the Provider in Viess.

(2) The contract is concluded in the Bulgarian language.

(3) The contract between the Supplier and the User constitutes the present general terms and conditions, available at www.viess.eu

(4) Party to the contract with the Supplier is the User according to the data provided during registration and contained in the User’s personal profile. For the avoidance of doubt these are the details with which an account was created with the Supplier.

(5) The supplier includes in the interface of its Internet page, technical means for identifying and correcting errors in the entry of information before the statement for the conclusion of the contract is made.

Art. 9. The supplier has the right:

– to send to the User newsletters with advertising messages for which the User has subscribed;

– to receive from the users the corresponding sums due for the purchased items

Art. 10. The supplier undertakes to:

– to comply with the terms and conditions for submitting complaints and making requests for replacement of requested goods, terms and conditions published on general www.viess.eu and declares that he is considered bound by these terms and conditions

In case of non-compliance with the obligations, the Provider has the right immediately and without prior warning to stop the access of the User and third parties to his user profile, as well as the right to compensation for all damages suffered and lost benefits, which are a direct and immediate consequence of the non-fulfillment of the obligations under the previous paragraph by the User. In these cases, the Supplier has the right to refer the competent state authorities to establish the appropriate.

Art. 11. The user has the right to:

– to receive goods ordered by him at the address indicated by him.

Cancellation of the contract and complaint

1. Every user has the right to return or exchange his order within 14 days from the date of delivery without having a valid reason
2. In case of withdrawal from the contract, the user must return the order to the seller in an undamaged commercial form.
3. The amount is refunded to the user’s bank account within 7 working days.
4. Amount is not refunded if the user has not returned the product to the seller.
5. The seller bears the costs of delivery for defective products, damage during transportation and all other circumstances caused by the fault of the seller.
6. If the size is exchanged or the product is changed by the user, shipping in both directions is covered.
7. Delivery to the seller is carried out by a courier company. If you encounter problems, you need to contact us at the phone number indicated on the site.