Delivery and return

TERMS OF DELIVERY:

• Deliveries on the territory of Bulgaria are made by courier company Speedy. Delivery is free.
• The standard delivery time is from 1 to 3 working days (except for settlements that are serviced according to Speedy’s schedule). Please note that during the brand’s promotional campaigns, delivery may take up to 5 business days.
• Orders received on Saturday, Sunday, as well as national holidays are processed respectively -Monday or the first working day after the holiday.
• Orders are processed on working days.
• Deliveries on the territory of Bulgaria are made by courier company Speedy. Delivery is free.
• The standard delivery time is from 1 to 3 working days (except for settlements that are serviced according to Speedy’s schedule). Please note that during the brand’s promotional campaigns, delivery may take up to 5 business days.
• Orders received on Saturday, Sunday, as well as national holidays are processed respectively -Monday or the first working day after the holiday.
• Orders are processed on working days.
• If the shipment cannot be processed, you will be notified on the phone by our employee.

Delivery price – free

** All prices include VAT

CONDITIONS FOR RETURN:

The consumer has the right to refuse the goods he has purchased within 14 days and can choose to return the product from a personal address or office of the courier company Speedy. The customer does not have to pay any costs, except for those for return delivery. The term starts from the date of:

Receiving the product

The value of the returned products will be refunded within 14 calendar days to the account you specified in the return application.

The address for return or exchange: office of Speedy SOFIA – CHERNI VRAH [75], address Sofia, 67 CHERNI VRAH Blvd.

You can return an ordered item only when there is NO damage caused by improper use – the product is not torn, scratched, worn, washed, ironed, with traces of makeup. The packaging must also be in its entirety and the item must be returned to it. All product labels must be preserved, as well as the hygienic label of the product.

If we find that any of these conditions are not met, we reserve the right not to refund the amount to your account and will have to send back to you the returned item.

You have the right to make a complaint in case of:

  • manufacturing defects of the goods (found upon receipt of the product (s) or within 14 days subject to the above return conditions)
  • non-compliance with the announced / ordered size or model.

The Client undertakes to notify the Merchant in writing in advance of the complaint to admin@viess.eu by attaching photo material, where the defect is clearly indicated or in cases of incorrectly sent amount by the Merchant – indicating the order number, where it is visible and accurate the size desired by the Client.

You can download the return form for items purchased from us here.